Charanjit B. is a Senior Service Now Technical Specialist at Sky since December 2022, focusing on business requirement analysis within ITSM and Asset & Configuration while proposing solutions that adhere to out-of-the-box processes. Prior experience includes nearly two decades at Centrica, where Charanjit B. served as a ServiceNow DevOps Engineer/IT Service Management Analyst, leading a large-scale re-implementation of Service Now and enhancing the Enterprise platform with various ITSM components. Additionally, Charanjit B. worked as an Asset and Configuration Specialist, documenting policies and implementing migration to Service Now CMDB based on ITIL best practices. Earlier career experience includes a role as a Systems Analyst at British Airways, managing IT systems for a substantial user base. Charanjit B. holds a Bachelor of Science degree in Mathematics and Computer Science from Brunel University of London.
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