Michael Hill has over a decade of experience in sales operations and management, currently serving as the Head of Sales Operations at Sky since July 2016, where leadership encompasses approximately 750 full-time employees across various sales channels. In this role, Michael oversees operational performance for strategic partners and is accountable for service delivery KPIs at two retention sites. Prior experience includes a tenure at Firstsource from 2012 to 2016 as General Manager, responsible for 850 FTEs, contract delivery, P&L management, and client relations, as well as Deputy General Manager, focusing on performance and engagement for 500 FTEs. Michael's career began at Conduit Global, where roles included Contact Centre Manager and Assistant Contact Centre Manager.
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