Nick Pearce is a visionary Head of Product at Sky with over 20 years of experience driving innovation across customer service. Since 2020, they have simplified the customer experience across Sky CSG, leveraging Agile principles to enhance service delivery. Prior to this role, from 2016 to 2018, Nick served as Head of Broadband Assurance, where they focused on delivering top-notch service for BB&T customers and driving automation and AI to improve operations. Their career has included various leadership positions, emphasizing a customer-centric approach and a commitment to fostering an engaged, motivated workforce.
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