Ariadne Cocuzza

Ariadne Cocuzza has several years of experience in technical account management roles. Ariadne currently works at Sky.One Solutions as a Technical Account Manager, where they support the business team in understanding market demands and internal departments, ensuring efficient delivery of migration and digital transformation processes. Ariadne is responsible for customer relationship and technical engagement, promoting digital transformation through cloud solutions. Ariadne also negotiates with clients and other leaders to establish alliances and partnerships.

Prior to their current role, Ariadne worked at UOL DIVEO as a Technical Account Manager and Cloud Advisory. In this role, they provided specialized cloud solutions to clients, optimizing costs and ensuring performance and SLA compliance. Ariadne also worked as a Service Level Manager, managing customer relationships, monitoring SLAs, and overseeing multi-cloud projects.

Before UOL DIVEO, Ariadne was a Coordenadora de Service Desk at Dualtec, where they supervised the service desk team. Ariadne also worked as an Analista de Service Desk Pleno at TIVIT, providing user support, maintaining user stations, managing user accounts, and training new employees.

Ariadne's career started at Ticket Serviços S.A. as an Auxiliar Administrativo, where they worked in administrative roles.

Overall, Ariadne Cocuzza has a strong background in technical account management, cloud advisory, and customer relationship management.

Ariadne Cocuzza completed their education in the field of computer networks at FIAP from 2010 to 2011. Ariadne also obtained additional certifications, including "Fundação LGPD" from Itcerts Inc. in August 2020, "Curso de Oratória" from Escola Conquer in February 2020, "Programação Cobol" from GPTI Technologia da Informacao S.A. in January 2011, and "AWS Certified Cloud Practitioner" from Amazon Web Services (AWS) in December 2019.