Marcio Fernandes Santos

Marcio Fernandes Santos has a diverse work experience spanning over two decades. Marcio is currently working as a Technical Account Manager at Sky.One Solutions since March 2023. Prior to this, they worked at Edge.uol from November 2019 to March 2023, where they served as the Gerente de Operações, overseeing a team responsible for customer experience, post-sales, and implementation.

From January 2016 to October 2019, Santos held the position of Coordenador de Operações at UOLDIVEO, where they managed crises and coordinated teams for Exchange and other related services. Before that, they worked at Dualtec Cloud Builders from December 2012 to December 2015, holding the role of Arquiteto de Plataforma and later transitioning into the role of Analista Suporte Senior. In this role, they focused on implementing and supporting various communication services such as Exchange and CRM systems.

In their earlier career, Santos worked at Connectcom as an Administrador de Redes from September 2007 to September 2008, where they were responsible for network management and system implementation. Marcio started their career at FIS - Fidelity Information Services, where they worked as an Analista de Suporte e Sistema from 2002 to 2007, providing technical support and managing critical systems for clients including Bradesco, Unibanco, and Real.

Marcio Fernandes Santos has a comprehensive education history. In 2021, they pursued a post-graduate degree in "Gestão de Pessoas, Carreira, Liderança e Coaching" at Pontifícia Universidade Católica do Rio Grande do Sul, which lasted until 2023. Additionally, in 2022, Marcio undertook a course in "Ensino de Inglês como Segundo Idioma" at EF English Live.

In terms of previous education, Marcio completed an MBA in "Arquitetura de Redes e Cloud Computing" at FIAP from 2013 to 2014. Before that, from 2003 to 2006, they studied "TGRCI" at Uninove - Universidade Nove de Julho, majoring in "Barra Funda".

Marcio also holds several certifications. Some notable ones include "Formula CyberSEC (Treinamento e Mentoria em Cybersecurity)" from YouCyberX, obtained in May 2023; "Aprender para liderar" from Pontifícia Universidade Católica do Rio Grande do Sul, obtained in September 2022; "Gestão de Infraestrutura de TI" from FIAP, obtained in September 2022; and "Mentalidade de Desenvolvimento Contínuo" from Pontifícia Universidade Católica do Rio Grande do Sul, obtained in September 2022.

Marcio has obtained other certifications as well, such as "Atualização, Ressignificação e Desenvolvimento de Competências Profissionais" from UNINASSAU in August 2022, "Profissional Adaptável: Inteligência emocional, finanças pessoais e liderança" from Pontifícia Universidade Católica do Rio Grande do Sul in August 2022, "SCRUM FOUNDATION PROFESSIONAL CERTIFICATE" from CertiProf in July 2020, and "MPN Competency: Cloud Platform for Technical (MPN2176)" and "Licensing for Distributors (Office 2013/Office 365)_pt-BR (MPN12061)" from Microsoft, obtained in December 2017 and November 2017, respectively.

Marcio Fernandes Santos also holds certifications from Microsoft earned in November 2016, such as "Office 365 Service Practice Builder_pt-BR (MPN14678)" and "What is Azure? Step 1 (all-up approach)_pt-BR (MPN12026)". Furthermore, they obtained an "ITIL Foundation" certification from EXIN in November 2009, an "MCPS: Microsoft Certified Professional" certification from Microsoft in July 2008, and a "Certificação ITIL Foundation" (unspecified institution) at an unknown date in 2007.