Vitor Hugo Vidal Lima

Vitor Hugo Vidal Lima has a diverse work experience spanning various roles and responsibilities. Vitor Hugo Vidal started their career as an Aprendiz técnico em TI at Weckerle do Brasil Ltda., where they gained hands-on experience in maintenance of computers, notebooks, and printers, along with providing support for data networks and telephony. Vitor Hugo Vidal also handled software and application configuration and installation, as well as created inventory and sales control spreadsheets.

After that, Vitor Hugo worked as an Analista de suporte de TI at Weckerle do Brasil Ltda., where they played a crucial role in the implementation of the automation system Toledo MWS - Move Weigh. Vitor Hugo Vidal was involved in its development, served on the change and customization committee, provided user training, and ensured proper infrastructure availability. Additionally, they supported and maintained the ERP TOTVS Protheus system and managed third-party vendors and technology suppliers.

Following this, Vitor Hugo joined UOL DIVEO as an Analyst, starting as an Incident Management Analyst. In this role, they oversaw the entire lifecycle of incidents, from detection to resolution, including problem management processes. Vitor Hugo Vidal communicated directly with clients, ranging from coordinators to CEOs, to ensure effective service management. Vitor Hugo Vidal later moved to a Change Management Analyst position, where they managed change requests (RFCs) for clients such as UOL Diveo, Ambev, B2W, and Le Biscuit. Vitor Hugo Vidal implemented changes according to standardized procedures, documented IT processes, and communicated daily change schedules to the company.

After UOL DIVEO, Vitor Hugo joined Compasso UOL as an Analista de Monitoração (NOC). Here, they monitored and tracked incidents and changes in critical environments for clients such as VERTEM-LTM, MAGAZINE LUIZA, B2W, and DOTZ. Vitor Hugo Vidal utilized tools like Service Now, Service Manager, Zabbix, and New Relic for application and hardware monitoring, as well as for real-time graphical data monitoring. Vitor Hugo Vidal'sresponsibilities also included the monitoring of service availability 24x7.

Most recently, Vitor Hugo started working at Sky.One Solutions as a Cloud Monitoring Analyst before being promoted to the role of Cloud Computing Analyst PL. Further details about their role in the new position are not provided.

Throughout their work experience, Vitor Hugo has demonstrated proficiency in IT support, incident management, change management, cloud monitoring, and cloud computing analysis.

Vitor Hugo Vidal Lima's education history includes obtaining a Bachelor's degree in Information Systems from Sumaré, although the specific dates are not provided. Vitor Hugo Vidal also completed a Technical course in Informatics at Etec Irmã Agostina from 2012 to 2013, specializing in Information Technology.

In addition to their formal education, Vitor has acquired several certifications. Vitor Hugo Vidal obtained the Microsoft Azure Fundamentals (AZ-900) certification from Ka Solution in July 2021. In May 2021, they achieved the AWS Partner: Cloud Economics Accreditation from Amazon Web Services (AWS). Prior to that, in April 2021, they obtained the AWS Partner: Accreditation (Business) (Digital) from AWS. Vitor also completed the AWS Cloud Practitioner Essentials Day course from Ka Solution and became an AWS Technical Professional in February 2021, both provided by Amazon Web Services. In terms of other certifications, Vitor earned the Scrum Foundations Professional Certificate (SFPC) in July 2020 from CertiProf and the DevOps Essentials Professional Certificate (DEPC) in September 2020, also from CertiProf.