Roberto Díaz is a results-driven professional with 20 years of experience in the Contact-Center BPO industry across the Nearshore region, including El Salvador, Honduras, and Colombia. With 18 years in Operational Management, they have led diverse teams in roles focusing on Technical Support, Customer Care, and Sales, while emphasizing employee satisfaction and retention. Roberto has held significant positions at companies such as Dell, United Airlines, and Concentrix Limited Company, managing service delivery, strategic planning, and client relations. They earned a Bachelor's degree in English Teaching - Translation from Universidad de El Salvador.
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