SkyCreek
Ravi A. is an experienced Quality Assurance Automation Engineer currently working at SkyCreek Corporation since August 2020. Previously, Ravi A. served as a QA Lead at CSZNet Inc. from April 2019 to December 2021, where significant contributions included coordinating testing efforts for the web application “Exemplar,” which streamlined the teacher licensing process. Responsibilities included developing test plans, creating test cases, conducting manual regression and UI testing, and collaborating with stakeholders to gather feedback. Ravi A. also held various roles including Analyst Intern, Account Manager, and Sales Executive during earlier professional experiences. Ravi A. holds a Master of Science in Information Technology from IGlobal University, obtained between 2019 and 2020.
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SkyCreek
eContact by SkyCreek is an integrated operations & customer outreach platform that optimizes every contact and delivers actionable insights. Keep customers informed and engaged at every step of their service experience with eContact by SkyCreek. This powerful, yet flexible, platform gives you ultimate control over all of your customer communications, including email, SMS, IVR, and surveys — all within one enterprise-grade platform. With eContact, you can seamlessly design, manage, deploy, and monitor multi-channel customer communications throughout the customer lifecycle.