Erica Zanei

Erica Zanei is an experienced professional in customer service and operations management with a focus on the skydive industry. Currently serving as a Manifest and Customer Service Specialist at Skydive Dubai since September 2021, Erica previously held similar roles at Gold Coast Skydive and Skydive Australia. Erica's extensive background includes leadership positions such as Drop Zone Manager at Skydive Australia and Manifest and Ground Crew Team Leader at NZONE Skydive in New Zealand, where management of daily operations, staff training, and customer service optimization were key responsibilities. Prior experience includes business development in roles such as Supply and Retail Manager at Beretta Australia, where Erica contributed to expanding the brand in the Australian market, and as a Senior Buyer at Bialetti Industrie, with a strong emphasis on procurement and supplier management. Erica Zanei holds a diploma in Foreign Languages from ISTITUTO PRIMO LEVI.