Edem Amegashie

Edem Amegashie has a diverse work experience spanning multiple industries. Edem started their career as a Technical Support Specialist at West Corporation in 2004. After that, they worked as a Reservations Manager at Hyatt Hotels Corporation, where they managed a team of reservation agents and was responsible for training agents for specific markets.

In 2013, Edem joined Banque Laurentienne as a Conseiller Telebancaire, where they responded to client calls, provided information about credit card products and services, and resolved issues effectively. Edem then moved to Enterprise Rent-A-Car as a Directeur/Business Development & Branch Manager, focusing on customer service, employee training, financial analysis, and account management.

In 2016, Edem joined Expedia, Inc. as a Lodging Partner, where they worked proactively with hotel partners to improve business, develop relationships, and provide assistance. Edem then worked at Element Fleet Management as a Telematic Solutions Specialist and later as a Client Relationship Manager, where they acted as the primary point of contact for clients, worked on client strategy, and managed data and inventory.

Edem's most recent role was at TELUS Business, where they worked as a Senior Project Manager. In this role, they collaborated with leadership to prioritize projects, championed projects from start to finish, improved processes, identified new problems and solutions, and worked with third-party partners.

Overall, Edem Amegashie has demonstrated a strong background in customer service, project management, relationship management, and process improvement throughout their work experience.

Edem Amegashie obtained an Associate's degree in Business Administration and Management, General from Metropolitan Community College from 2004 to 2007. Prior to that, they obtained a Baccalaureat Serie A degree in Liberal Arts and Sciences/Liberal Studies from College Protestant de Lome from 1996 to 1999.

Additionally, Edem has obtained several certifications throughout their career. In 2022, they obtained certifications in "What Is Program Management?" from LinkedIn and "Business Strategy" and "Problem Solving" from McKinsey & Company. In 2020, they obtained certifications in "Remote Work Foundations" and "Tips for Working Remotely" from LinkedIn. In 2018, they obtained certifications in "Product Management and Development Foundations," "Salesforce Administrator Cert Prep: The Basics," "Scrum: The Basics," and "Transitioning to Product Management" from Lynda.com.

Moreover, Edem obtained certifications in "Communication Foundations (2013)," "Efficient Time Management," and "Time Management Fundamentals" in 2018 from Lynda.com. Edem also received certifications in "Business Etiquette: Phone, Email, and Text," "Customer Service Foundations (2014)," "Decision-Making Strategies," and "The Manager's Guide to Managing Customer Expectations" from Lynda.com as well as a certification in "Lean Six Sigma White Belt" from Acuity Institute, though the specific months and years for that one are not provided.