Nathan Skipper IV

Nathan Skipper IV has extensive experience in the IT field, with their most recent role being a Project Manager at Skyward IT since 2020. In this position, they successfully built and implemented various solutions including a call center, telephonic solution, ITSM solution, and knowledge management solution. Nathan evaluated and selected a VoIP ACD phone solution, configured a Jira Service Desk project, and implemented ticket workflows, customer portals, automations, SLAs, surveys, reports, and dashboards.

Prior to Skyward IT, Nathan worked at CSRA Inc from 2016 to 2020. Nathan served as a Desktop Support Customer Support Manager, overseeing a team of 16 technicians and managing 800-1000 tickets per month. Nathan also held roles as a Desktop Support Manager, Campus Team Lead, and Desktop Support Technician at CSRA Inc.

Before joining CSRA Inc, Nathan worked at Digicon Corporation as a Desktop Support Technician from 2015 to 2016, and at TEKsystems as a Desktop Support Technician from 2014 to 2015. Nathan provided support to a large customer base and took the lead in documentation and updating internal resources in both positions.

Nathan's career started in 2005 at Perot Systems Government Services, where they worked as a LAN Administrator and provided customer desktop support in a heterogeneous Mac and PC environment. Nathan then worked at Mac Business Solutions from 2008 to 2014, initially as a Systems Specialist and later as a Service Manager. Nathan oversaw a team of technicians and provided support for a wide range of hardware and software configurations.

In 2003, Nathan began their career as a Resident Computer Consultant at Virginia Tech Computing Support, where they provided on-site support to students, conducted educational presentations, and was promoted to Head Resident Computer Consultant.

Overall, Nathan has gained extensive experience in project management, desktop support, team management, and customer service throughout their career.

Nathan Skipper IV received their education from the University of Maryland Global Campus, where they pursued a degree in Management Studies from 2010 to 2022.

In addition to their degree, they have obtained various certifications throughout their educational journey. In 2018, they received the IT Information Library Foundations Certification (ITIL) from AXELOS Global Best Practice. The following year, they acquired the Microsoft Certified Professional designation, along with the Microsoft Specialist: Configuring Windows Devices certification.

Furthermore, in 2012, Nathan became an Apple Certified Mac Technician. Nathan later earned the Certified SAFe 5 Agilist certification in 2020, followed by the Certified SAFe 5 Program Consultant certification in 2022, both from Scaled Agile, Inc. Additionally, they obtained the CompTIA A+ certification in 2016.

Although an Apple Certified Associate - Mac Integration 10.8 certification is mentioned, there is no information provided regarding the specific month and year of its acquisition.