Caitlan McDaniel

Caitlan McDaniel is a Customer Zero Customer Success Manager for the Salesforce on Slack Program at Salesforce, effective October 2023, driving strategic partnerships and managing product maturity to enhance employee productivity. Prior to this role, Caitlan served as a Principal Customer Success Manager at Slack, focusing on internal customer success after the acquisition by Salesforce. Experience includes managing strategic accounts at Accruent, where Caitlan held various management positions leading professional services, and earlier roles at 2U and other organizations concentrating on customer retention and project management. Caitlan has a strong foundation in psychology from the University of Minnesota and has a history of effectively improving customer satisfaction and organizational productivity across multiple industries.