Divina Paff is a seasoned professional with extensive experience in customer success and engagement across various industries including media, finance, mobility, and retail. Currently serving as a Senior Enterprise Customer Success Manager at Slack since July 2021, Divina manages DACH Enterprise customers. Previously, Divina worked at SAP as a Senior Customer Engagement Executive focusing on product adoption and client satisfaction. Past positions also include Customer Success Manager roles at App Annie and Optimizely, and a Sales & Account Manager position at AbeBooks. Divina’s early career included roles in product management at Mitsui & Co., Ltd. and as a coordinator for international relations at Kumamoto City Hall. Divina holds a Master’s degree in Japanese Studies, Sociology, and Education from the University of Düsseldorf and has also studied at the University of the Ryukyus.
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