Ignacio Villalon is a skilled technical support professional with extensive experience in hardware and software troubleshooting, currently serving as an Associate Technical Support Engineer at Slack since June 2022. Prior to this role, Ignacio worked at HCL Technologies as a 2nd Level Technical Support Specialist, providing remote support for Xerox products and supporting the onboarding of new team members. Ignacio's career began at Xerox Europe, where responsibilities included diagnosing technical issues for various markets and managing the AIRBUS account's service desk operations. Ignacio's educational background includes a Diploma in UX/UI Design from IBAT Dublin and vocational training in Technical Assistance in Image and Sound.
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