Marcela H.

Marcela H. is an experienced professional in customer experience and operations, currently serving as Customer Experience Lead for Money at Slack since January 2020, following roles as a Senior and Customer Experience Agent. Previously, Marcela H. worked at LinkedIn from January 2015 to December 2019, contributing as a Senior Social Support Specialist and a member of the Global Social Support Team, managing social media interactions and supporting the expansion of the team. Additional experience includes roles at Accenture as a Legal Triage Technician, at Sportingbet as a Senior Customer Services Representative, as well as customer service roles at Ryanair and STUDENT AGENCY. Marcela H. holds multiple diplomas and certificates in Leadership and Management, Cyber and Digital Security, Office Management, and Tourism Management, from various institutions including UCD Professional Academy and Dublin Business School.