Susan R. is a seasoned professional in customer success, currently serving as Principal Success Manager at Slack since September 2025. Previously, Susan held the position of Vice President of Customer Success at ClearDATA from August 2023 to March 2025 and directed customer success initiatives at Brace from September 2020 to July 2023. Prior experience includes roles as Senior Customer Success Manager at Virtru and various positions at Contactually, where contributions spanned from Customer Success Manager to Account Executive. Additionally, Susan served as a Logistics Management Specialist in the US Navy, overseeing logistics for Navy equipment systems, and began a career as an HR Specialist at The National Institutes of Health. Education includes a Bachelor of Sciences in Supply Chain Management from the University of Maryland and an exchange program at Copenhagen Business School.
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