Tsubasa Oi

Tsubasa Oi is a seasoned professional in customer experience, currently serving as a Senior Customer Experience Agent at Slack since October 2021, where Tsubasa efficiently resolves inquiries from Japanese customers in both Japanese and English. Previously, Tsubasa held various roles at National Pen, including Customer Experience Agent and Sales Representative, focusing on proactive sales and customer satisfaction. Tsubasa’s experience also includes a position at ICHII Corporation Ltd. as a Customer Experience Associate, where responsibilities involved assisting customers in finding suitable residential options and managing payment schedules. Additionally, Tsubasa worked at Tomokawasaki Social Welfare Corporation, providing care and support to patients. Tsubasa holds a Bachelor of Education in Elementary Education and Teaching from Rikkyo University, earned in 2014.