Matthew Kiesling

Matthew Kiesling serves as the Managing Director for Global Contact Center Transformation at Slalom, focusing on enhancing customer and agent experiences through innovative strategies, continuous improvement, and AI integration. Previously, Matthew held leadership positions at ACCO Brands and APAC Customer Services, where responsibilities included operational management, customer experience enhancements, and driving significant business transformations. Matthew's educational background includes advanced degrees in Psychology, Business Administration, and certifications in Technology from prestigious institutions such as Touro University, MIT Sloan School of Management, and The University of Iowa. With a robust history in optimizing contact center operations and fostering client relationships, Matthew leverages extensive experience to deliver sustainable improvements and drive organizational growth.