Benjamin Hansen

Benjamin Hansen has over 20 years of work experience in various roles and companies. Benjamin started their career as a Quality Manager at AT&T Wireless, where they strategically led the company's quality assurance program and developed new training programs. Benjamin then moved on to work at Cisco WebEx, where they held positions such as Client Services Manager and Senior Manager, responsible for managing client relationships and driving improvements in customer product adoption, retention, and profitability. Following their time at Cisco, Hansen worked as the Director of Account Management at Sterling Infosystems, leading a team of account managers and implementing lifecycle management programs to drive customer satisfaction and loyalty. Benjamin also served as a Senior Product Marketing Manager at DisasterStuff.com, managing and growing the food lines of business and developing new product strategies. Currently, they are working at SMA America as the Senior Director of Service Operations, leading an international team of product managers to optimize the service portfolio and experience for customers. Overall, Hansen has a strong background in service operations, account management, marketing, and customer satisfaction.

Benjamin Hansen earned their Bachelor's degree in Business Administration from the University of Phoenix, which they attended from 2000 to 2003. Benjamin later pursued a Masters in Business Administration from Regis University between 2004 and 2006. In 2006, Benjamin also obtained a certificate in Project Management from The George Washington University.