Susan Forgie

Susan Forgie has a strong background in customer support and customer experience management. Susan began their career in 1996 as a Manager in the US Army at Summitec Corp. Susan later worked for McAfee, Inc. from 1998 to 2014, holding positions such as Director of Customer Experience Management and Director of WW PGP Support. From 2014 to 2017, they served as the Vice President of Customer Experience & Digitalization at ASSA ABLOY Hospitality. Susan then joined One Inc. in 2019 as the Director of Customer Support until 2021. Currently, they hold the role of VP Service Americas at SMA America, a global specialist in photovoltaic system technology.

Susan Forgie's education history includes attending the University of Maryland, European Division, although the specific dates and degrees obtained are not provided. In addition, they have obtained several certifications, including Customer Analytics from Coursera Course Certificates in October 2018, Digital Analytics for Marketing Professionals from Coursera Course Certificates in November 2016, Marketing in a Digital World from Coursera Course Certificates in September 2016, Marketing in a Digital World from the University of Illinois at Urbana-Champaign in September 2016, An Introduction to Marketing from Coursera Course Certificates in July 2014, Gamification from Coursera Course Certificates in April 2014, and an edX Honor Code Certificate for The Science of Everyday Thinking from edX, although the month and year of obtaining this certificate are not specified.