Merly Thomas

Merly Thomas has an extensive work experience in various roles and companies. Merly is currently working at SMA Technologies as the Director of Customer Support Operations, where they focus on enabling technology solutions and innovating operational excellence. In this role, they manage a team across multiple continents and works to optimize team performance.

Prior to their current role, Merly worked at SAP - Concur as the Manager of Production Support. In this position, they managed a team of data analysts and successfully transitioned each employee to new opportunities in light of a Sunset Notice. Merly also operationalized and streamlined a large volume of data feeds and files.

Before joining SAP - Concur, Merly was a Manager of Client Experience at Streamline Health. In this role, they managed a team of technical support associates and supported over 100 clients in the Healthcare IT market space.

Merly also has experience as a Software Developer - Salesforce at Medical Research Consultants, where they worked on designing and supporting Visualforce pages, developing Apex triggers and classes, and configuring custom objects and fields.

Earlier in their career, Merly held various roles at Streamline Health Solutions, Inc. Merly worked as a Lead Customer Support Engineer, providing support for JAVA, .NET, and SQL EMR applications. Merly also worked as a Lead Software Engineer, where they designed product specifications, reports, and business elements.

Overall, Merly Thomas has a diverse background in customer support, operations, and software development, with a focus on optimizing processes and achieving operational excellence.

Merly Thomas has a Bachelor of Science (BS) degree in Electrical Engineering from the University of Houston. The start and end years of their education are not specified.