Customer Success & Support

The Customer Success & Support team at SMA Technologies plays a pivotal role in ensuring clients maximize the value of the OpCon automation platform. The team provides comprehensive assistance ranging from technical support to strategic consultancy. Customer Support Technicians and Engineers address and resolve technical issues, while Customer Success Managers and Senior Managers focus on fostering client relationships, ensuring successful implementation, and achieving long-term automation goals. Leadership roles such as the VP of Customer Service and Vice President of Customer Success oversee these efforts, driving customer satisfaction and retention.