Benjamin Shepherd

Benjamin Shepherd has a diverse work experience spanning over several years. Benjamin is currently working as a Customer Success Director at Smarsh since June 2021. Prior to this, from 2019 to 2021, they served as a Senior Customer Success Manager at Moxie. Benjamin also worked at Aspect Software from 2015 to 2019, where they held the positions of Senior Customer Success Manager and Customer Success Manager : Cloud.

Before joining Aspect Software, they were employed at Voxeo from 2011 to 2015, where they worked as a Senior Escalation Engineer and Solutions Engineer. Benjamin began their career at lastminute.com as a Senior Telecoms Specialist from 2006 to 2011. Before that, they worked at CSG as a European Support Team Leader from 2004 to 2006.

Their earlier experience includes working at Nortel Networks as a Technical Support Specialist from 1999 to 2004, at USCS International as a Software Support Analyst from 1997 to 1999, and at ABB as a Configuration Management/Release Technician from 1996 to 1997.

Benjamin Shepherd has a Master of Business Administration (MBA) degree in Technology Management from The Open University, completed from 2010 to 2013. Benjamin also has a Post Graduate Diploma in Technology Management from The Open University, obtained from 2007 to 2009. Additionally, they hold a Post Graduate Certificate in Technology Management from The Open University, earned in the year 1998-1999. Benjamin Shepherd pursued their undergraduate studies in Economics at Surrey University from 1993 to 1996. Benjamin has also obtained certifications such as Data Science Specialist, Smarsh Certified Enterprise Discovery Professional, and Smarsh Certified Vantage Server Basic Reviewer from Smarsh in the year 2021. Further details regarding their other educational experiences are not provided.