Brett Mason is an experienced IT professional with a focus on site reliability engineering and technical support. At Smarsh since June 2014, Brett has progressed from Support Technician to Site Reliability Engineer II, specializing in end-user support for hosted email services and compliance applications. Prior experience includes a Help Desk Technician role at Providence Health & Services, where password resets and network troubleshooting were key responsibilities, and a Senior Help Desk Analyst position at Con-way, Inc., providing second-level support for operating systems and various software configurations. Earlier roles included providing user support at Emery Worldwide and technical installations at Atlas Telecom. Brett holds an Associate of Science degree in Computer Programming from Everest College-Portland and further education from the University of Phoenix.
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