Dayanna Palma Madriz

Dayanna Palma Madriz has extensive experience in IT support and engineering, currently serving as a Senior Application Support Engineer I at Smarsh since January 2022, specializing in Digital Safe products and incident resolution. Previous roles include COE Team Leader and SW Specialist at GBM, where responsibilities encompassed operating system installations and IBM software support, and an IT Support Consultant position at MBC Developers, focusing on VMware and AIX systems. Earlier experience includes working as a Senior Computer Operator at EVERTEC, providing 24/7 support in a NOC environment. Dayanna holds a Licenciatura in Software Quality Management from Universidad Fidélitas and has completed Cisco CCNA training at Universidad Americana.