Erin Thein

Erin Thein is a highly experienced technical support professional with a career spanning over 15 years in the field. Currently serving as Senior Manager of Technical Support at Smarsh since July 2016, Erin previously held several managerial and supervisory roles at Symantec and eInstruction Corp., where responsibilities included overseeing teams of technical support agents and ensuring customer satisfaction. Erin’s background also includes experience as a Tier 2 support technician and foundational technical support roles at GTCO CalComp. Erin holds an Associate of Science degree in Computer Networking Systems Technology from ITT Technical Institute-Boise, attained between 1999 and 2001.