Smarsh
Yuri Jn Baptiste is an experienced IT professional currently serving as a Sr. Technical Support Engineer - L2/T2 at Smarsh since February 2019, where key responsibilities include troubleshooting technical issues, managing customer communications during major incidents, and creating documentation for customer self-service. Prior roles include Desktop Support Engineer at Warren Systems Group, Cloud Engineer at OS33, NOC at Bridgewater, and Help Desk Manager at Eze Castle Integration, among other positions in IT support. Yuri's educational background includes an AAS in Network Management from Wood Tobe Coburn, completed in 2011.
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Smarsh
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Smarsh is a multinational "software as a service" company headquartered in Portland, Oregon, with nine offices worldwide including locations in, New York, Redwood City, California, Boston, Raleigh, North Carolina, London and Bangalore, India.