Marcela Dysjaland

Marcela Dysjaland has extensive experience in customer success and account management. Marcela'smost recent role was as the Director of Customer Success & Account Management at Smart Age Solutions, where they led teams to ensure customer adoption, retention, and overall success. Marcela also focused on strategic initiatives and process improvements to align and strengthen business development goals.

Prior to their role at Smart Age Solutions, Marcela worked at Keystone Education Group, where they held various positions in customer success. As the Key Account Director, they were responsible for helping high-value customers utilize software and marketing solutions effectively. Marcela also served as a Senior Customer Success Manager and a Customer Success Manager at Keystone Education Group.

Earlier in their career, Marcela worked at AIESEC Norway, where they served as the Vice President of Finance and Operations. In this role, they oversaw financial planning, budgeting, and accounting, as well as strategic planning and goal setting for the organization. Marcela also gained experience as a member of AIESEC, participating in conferences and developing skills in sales, marketing, and management.

Marcela's work experience also includes roles as a Marketing Coordinator at Sistema Elite de Ensino and a Key Account Manager and Trainee at HSBC Bank - Brasil.

Overall, Marcela Dysjaland has a strong background in customer success, account management, and strategic planning, with experience in both the education and banking sectors.

Marcela Dysjaland began their education journey in 2004, enrolling at Universidade Federal Rural do Rio de Janeiro, where they earned a Bachelor of Business Administration (B.B.A.) degree in 2008. Marcela then pursued further education and in 2012 studied Norwegian Language and Culture at the University of Stavanger.

Marcela continued their studies at BI Norwegian Business School, starting in 2013 and completing their Bachelor of Business Administration (BBA) degree in 2016, with a specialization in Finance. Marcela further expanded their educational background by pursuing a Master's Degree in Business and Economics (Siviløkonom) majoring in Supply Chain Management, Logistics, and Operations at BI Norwegian Business School from 2016 to 2018.

Throughout their education history, Marcela focused on business and finance, with a particular interest in supply chain management, logistics, and operations.