Kevin Joseph

Kevin Joseph is an experienced IT professional with a strong background in application support and technical operations, currently serving as a Principal Application Support Analyst at Smart Communications since August 2016. Prior roles include Senior Support Analyst and Support Analyst at Smart Communications, as well as Master Control Operator and Interactive Technical Operator at QVC, where notable contributions included 24/7 support for the Item Master system and monitoring video feed quality. Kevin's experience also encompasses customer service and helpdesk support at Cobra Group Ltd and Staffcare Ltd, and sales assistance at Clarks, showcasing a diverse skill set spanning technical troubleshooting, customer interaction, and team collaboration. Kevin holds a BSc (Honours) in Information Technology from Middlesex University and a GNVQ Advanced in Information Technology from West Thames College.