Leo Brown has a diverse professional background in operations and customer service, currently serving as an End to End Architect, Service Ownership Manager, and Hypercare Analyst at Smart DCC since May 2022. In the role of Hypercare Analyst, Leo is responsible for managing the operational delivery of the Switching programme. Prior experience includes working as an Outbound Sales Representative at Sensée, a Customer Service Representative at first direct, and a Senior Advisor at npower. Leo holds a degree in Sociology from Leeds Beckett University, completed between 2018 and 2021, and attended Huddersfield New College from 2016 to 2018.
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