Tracy Minter

Tracy Minter is an experienced professional in the energy sector, currently serving as the Forecast & Planning Manager at Smart DCC since May 2022. Prior to this role, Tracy Minter worked at ESB Energy as a Customer Journey Metering Specialist from January 2021 to May 2022. Tracy Minter's extensive tenure at British Gas spanned 30 years, during which various leadership positions were held, including Smart Metering Planning Manager, Customer Relations Manager, ECO & Green Deal Manager, Contact Centre Manager, and Senior Customer Relations Manager. Key achievements include accountability for planning and forecasting Smart Metering engineers, managing customer complaints to a 90% resolution SLA within 10 days, and leading teams in the installation of renewable energy products. Tracy Minter began a career at British Gas through the Business Graduation scheme, gaining experience across multiple business units.