Mario Diming

Mario Diming's work experience includes being a Help Desk Lead at SMaRT Technology Services, Inc. where they provided support for printer, hardware, software, and Office 365 issues for various departments in the City of Chicago. Mario also worked as a Help Desk Analyst at SDI Presence / SMaRT Technology, providing on-the-phone support for password resets and Multi-Factor Authentication setup.

Additionally, Mario worked as a Help Desk Analyst 1 at Connection, where they provided support for printer, hardware, software, and VPN issues for employees in different regions of DaVita Medical Group.

Mario has also served as a Blind Bowler Editor at the American Blind Bowling Association, creating publications, editing articles, and maintaining mailing lists.

Mario has experience as a Service Desk Technician at ASM Research, providing support for password resets, browsing troubleshooting, printer and hardware issues, and network issues for VA employees nationwide.

Mario has also worked as a Helpdesk Analyst at DeVry Education Group, providing first and second-level support for students, faculty, and colleagues. Additionally, they served as a Networking Intern, configuring network appliances and testing wireless access points.

Prior to this, Mario worked as a Faculty Assistant/Tutor at DeVry University, assisting students in various software programs. Mario also worked as a Database Intern at HTG Capital Partners, LLC, assisting with data updates, maintenance, and ETL processes.

Furthermore, they have been involved with NFTE and served as the CEO of Kool Designz, creating websites for small businesses.

Mario Diming earned a Bachelor of Science degree in Computer Information Systems and Database Management from DeVry University in 2011. In 2013, they attended Keller Graduate School of Management and obtained a Graduate Certificate in Information Security. The following year, in 2014, they continued their education at Keller Graduate School of Management and completed a Master of Information System Management degree with a focus on Data Administration and Management.