SMaRT Technology Services, Inc.
Mario Diming's work experience includes being a Help Desk Lead at SMaRT Technology Services, Inc. where they provided support for printer, hardware, software, and Office 365 issues for various departments in the City of Chicago. Mario also worked as a Help Desk Analyst at SDI Presence / SMaRT Technology, providing on-the-phone support for password resets and Multi-Factor Authentication setup.
Additionally, Mario worked as a Help Desk Analyst 1 at Connection, where they provided support for printer, hardware, software, and VPN issues for employees in different regions of DaVita Medical Group.
Mario has also served as a Blind Bowler Editor at the American Blind Bowling Association, creating publications, editing articles, and maintaining mailing lists.
Mario has experience as a Service Desk Technician at ASM Research, providing support for password resets, browsing troubleshooting, printer and hardware issues, and network issues for VA employees nationwide.
Mario has also worked as a Helpdesk Analyst at DeVry Education Group, providing first and second-level support for students, faculty, and colleagues. Additionally, they served as a Networking Intern, configuring network appliances and testing wireless access points.
Prior to this, Mario worked as a Faculty Assistant/Tutor at DeVry University, assisting students in various software programs. Mario also worked as a Database Intern at HTG Capital Partners, LLC, assisting with data updates, maintenance, and ETL processes.
Furthermore, they have been involved with NFTE and served as the CEO of Kool Designz, creating websites for small businesses.
Mario Diming earned a Bachelor of Science degree in Computer Information Systems and Database Management from DeVry University in 2011. In 2013, they attended Keller Graduate School of Management and obtained a Graduate Certificate in Information Security. The following year, in 2014, they continued their education at Keller Graduate School of Management and completed a Master of Information System Management degree with a focus on Data Administration and Management.
SMaRT Technology Services, Inc.
At SMaRT Technology Services, our resources are dedicated to helping businesses, schools and governmental agencies by making sure their organization's technology is highly functional. Once you make the SMaRT choice, your employees are free to focus on activities that help grow your business while we manage and maintain the IT operations. As a premium provider of full-service technology solutions, SMaRT understand the importance of delivering outstanding service and support to our customers. Outstanding service means that our technicians and customer service representatives are highly skilled and completely focused on ensuring that all of our customers' technology needs are met. Our promise to you is an unrelenting commitment to exceptional customer services and a qualified technical expertise with each interaction. Make the SMaRT choice; "Let us make technology work for you!"