Reduce contact center costs while delivering frictionless customer service. Automate customer service interactions with our AI virtual agents.

Information Technology

SmartAction

SmartAction's headquarters in El Segundo, CA, United States

Ella S.

James Bonello

Keenan Hathaway

Tonya B.

Svetlana Pomerans, MS, CSM®

Angelique Romero

The Software Development team at SmartAction is responsible for designing and building robust AI-driven solutions that enhance customer service interactions. They collaborate closely with product management to develop innovative features, ensure seamless integration, and continuously improve the performance of virtual agents, ultimately aimed at reducing contact center costs and enhancing user experience.

Software Development

The Customer Experience and Support team at SmartAction focuses on ensuring seamless interactions between clients and AI virtual agents. They manage customer inquiries, provide technical assistance, and work closely with clients to optimize their use of automated solutions, all while driving innovation in customer service strategies. Their goal is to enhance client satisfaction and support the successful integration of AI technology within contact centers.

Customer Experience and Support

The Leadership Team at SmartAction is responsible for strategic decision-making and guiding the company's vision to enhance customer service automation. Comprising Vice Presidents from Product and HR, the team collaborates to ensure the development of innovative AI solutions while fostering a supportive organizational culture that attracts and retains top talent. Their focus is on aligning product offerings with market needs to optimize contact center operations and improve customer experiences.

Leadership Team

The Marketing and Operations team at SmartAction focuses on driving customer engagement and operational efficiency. They develop and implement marketing strategies to promote AI-powered customer service solutions, while also optimizing internal processes to ensure seamless integration of virtual agents. This team collaborates closely to enhance revenue growth and support the overall mission of reducing contact center costs through innovative automation solutions.

Marketing and Operations

The Finance and Accounting team at SmartAction is responsible for managing the company’s financial health by overseeing budgeting, forecasting, and financial reporting. They ensure compliance with regulations, maintain accurate financial records, and provide insights to support strategic decision-making, ultimately contributing to the company’s goal of optimizing resources to reduce contact center costs while enhancing customer service.

SmartAction

Org chart

Teams

Software Development

Customer Experience and Support

Leadership Team

Marketing and Operations

Finance and Accounting

Offices

SmartAction

Org chart

Teams

Software Development

Customer Experience and Support

Leadership Team

Marketing and Operations

Finance and Accounting

Offices

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