James Bonello

James Bonello is an experienced executive with a comprehensive background in customer experience, innovation, and business development within the technology and telecommunications sectors. Currently serving as the Vice President of Customer Experience and Innovation at SmartAction since September 2016, James is instrumental in advancing self-service automation through intelligent, learning-driven solutions. Prior roles include Account Executive at Aspect Software, where James transformed the Collaboration Practice to the Cloud, and Business Development Manager at both Presidio and ShoreGroup, where James significantly grew market presence and sales revenue. James's tenure at ShoreTel and Cisco involved managing major accounts and driving sales in unified communications and contact center products across extensive territories.