Ben Cartwright

Ben Cartwright is an experienced IT Service Desk Analyst currently serving at SmartBear since June 2022, where responsibilities include managing IT service requests and providing support to colleagues. Previous roles include a Service Desk Analyst at Future, enhancing IT support processes, and an Information Technology Help Desk Engineer, starting the career in the IT industry. Prior to IT roles, Ben gained customer service experience as a Sales Assistant at Dixons Carphone and a Sales Representative for Sony Electronics, among other positions. Ben holds a BA Honours in Fashion Design and Technology from The Manchester Metropolitan University, alongside IT qualifications from Wiltshire College.