Igor Balak is a seasoned Senior Customer Care Engineer at SmartBear, specializing in troubleshooting and technical support for software products since January 2022. With extensive experience as a Software QA Engineer, Igor has worked in various roles focusing on both automation and manual testing across notable companies such as Software QA Engineers, BILL'S 1ST STOP, Johnson Controls, Google, ESET, Apple Inc., AOL, and Netscape Communications. Igor's expertise encompasses automation testing using tools like Selenium and WebDriver, developing master test plans, and executing black box testing. Igor earned a Master of Science in Civil Engineering from the Technical University in Slovakia.
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