Marcus James is an experienced professional in the software industry, currently serving as a Product Support Manager at SmartBear Software since September 2013. Throughout the tenure at SmartBear, Marcus has held various positions, including Team Lead, Senior Customer Care Engineer, and Customer Care Engineer. Prior to this role, Marcus worked as a Software Engineer at IBM from June 2007 to June 2013, contributing to the Websphere Transformation Extender QA team. Marcus holds a Bachelor of Science in Computer Science from Florida Atlantic University and an Associate of Arts in Computer Science from Florida State College at Jacksonville.
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