Roberto Sciarra is a Senior Product Support Engineer at SmartBear, with a career spanning over eight years in the technology support industry. Prior to joining SmartBear in February 2024, Roberto worked as a Software Support Engineer at Blue Prism from February 2021 to February 2024. Roberto's tenure at BT from November 2016 to February 2021 included roles as Multilingual Service Desk Manager and Multilingual 2nd Line Associate Infrastructure Engineer, where leadership skills contributed to delivering exceptional support services across Europe, the USA, and Latin America, assisting over 180,000 users while ensuring high standards of customer service and SLA compliance.
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