Sean O'Neil is a seasoned technology professional with a focus on customer care and technical support. With experience at SmartBear since March 2018, Sean has progressed from Customer Care Engineer to Product Support Team Lead, where responsibilities include leading a team of support engineers, providing tailored solutions to enterprise clients, and developing internal training to enhance product usage. Prior to SmartBear, Sean served as an IT Helpdesk Technician and IT Security Analyst Intern at Fitchburg State University, gaining valuable technical support and information security experience. Sean holds a degree in Computer Science and Applied Math from Fitchburg State University.
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