Krystal Tate

Krystal Tate has a diverse work experience that spans over different companies and roles. Krystal began their career at IMC Companies, where they served as an Ocean Import Specialist (Conventional Brokerage) from December 2014 to June 2015. In this role, they successfully coordinated freight forwarding and international shipments for over 100 clients, resulting in a 15% increase in customer retention. Krystal also demonstrated strong attention to detail by maintaining an accuracy rate of 95% in retaining account information according to client requirements. Additionally, they negotiated rates and carriers, prepared and submitted quotes, and tracked shipments, leading to a 10% cost reduction for clients.

Krystal then joined FedEx Logistics in January 2013 as a Sr Executive Service Specialist. During their tenure with the company, they successfully resolved 95% of customer complaints and queries, contributing to a high customer satisfaction score of 3.5/4.0. Krystal also played a key role in improving efficiency by 25%, implementing new DLPs (Data Loss Prevention) and process improvements.

Most recently, Krystal joined SmartBorder in May 2023 as a Software Applications Support and Trainer. Details of their responsibilities and achievements in this role are not provided.

Krystal Tate earned their Bachelor's degree in Organizational Leadership from The University of Memphis, which they attended from 2015 to 2020. Prior to that, they obtained an Associate of Applied Science degree in Massage Therapy from High Tech Institute, where they studied from 2007 to 2008. In addition to their formal education, Krystal has also obtained several certifications, including "Coaching and Developing Employees" and "Ken Blanchard on Servant Leadership" from LinkedIn, as well as "Managing a Customer Service Team" and "Understanding Organisations and the Role of HR" from the same platform. Krystal also holds a certification in QDM Practitioner from FedEx Trade Networks Transport & Brokerage, which was obtained in November 2019.