Harshal Kotkar

The SmartConnect! Equation - Count on Us Anytime, All the Time With the shift towards a global economy, enterprise systems that allow businesses to access and manipulate information are undergoing phenomenal changes. Deploying the right solutions with the right team becomes an increasingly challenging task. But if you would rather focus on your core business competency, and partner with experts for your IT needs, then you need not look beyond SmartConnect. We are a technology consulting & professional services company focused on optimizing client value and generating improved customer experience in the Customer Experience Management (CxM) space. As a thought leader in customer interaction channels our best practices, couple repeatable, risk-mitigated contact center implementations with innovation which inspires an industry. Our methodology, “consult | architect | deliver” stands as our business solutions process by which we and our clients accomplish the end results. Deliver is a destination and a promise. The destination is determined by client corporate goals and inspired by our consulting prowess. Vendor Specialisation --- Genesys / Nuance / IBM suite of voice/speech/mobility technologies. Verticals - Telecom, Healthcare, IT/ITeS, Retail, BFSI, BPO, MERU Happy to Help !!! Srikanth SESH