Kirsti Carmona

Kirsti Carmona is an experienced professional with a strong background in management and client relations. Currently serving as a Field Service Manager at SMARTECH & Associates, Kirsti is responsible for first-line escalations and status updates for client service calls, particularly high-priority escalations. Additionally, as a Customer Relations Coordinator, oversight includes managing over 40 remote technicians while ensuring field costs and time management align with client service level agreements. Previously, Kirsti worked as a General Manager at Red Robin, where responsibilities encompassed inventory management, financial oversight, and customer service, following an earlier role as an Assistant Manager in two locations. Kirsti's educational background includes studies at Austin Community College.