SMARTECH & Associates, LP
Kirsti Carmona is an experienced professional with a strong background in management and client relations. Currently serving as a Field Service Manager at SMARTECH & Associates, Kirsti is responsible for first-line escalations and status updates for client service calls, particularly high-priority escalations. Additionally, as a Customer Relations Coordinator, oversight includes managing over 40 remote technicians while ensuring field costs and time management align with client service level agreements. Previously, Kirsti worked as a General Manager at Red Robin, where responsibilities encompassed inventory management, financial oversight, and customer service, following an earlier role as an Assistant Manager in two locations. Kirsti's educational background includes studies at Austin Community College.
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SMARTECH & Associates, LP
SMARTECH is the premier provider of complimentary maintenance services to world-class service organizations. Our unique combination of people, process and technology allows us to cost effectively offer our SMARTSystem package of products and services in second tier markets. Support organizations choose to work with us because of our quality of people, quality of service, timeliness of response, markets we can serve and value we provide to our client -- the service organization. By utilizing our services the client organization is free to focus on primary markets and effectively cover peak service requirements. SMARTECH began providing high quality computer service technicians and delivery services (as TranTech Services, Inc.) on January 15, 1993 in Austin, TX expanding a small parts delivery service into the current national provider of desktop and network computer repair and support services. SMARTECH's highly skilled, industry-certified Field Service Representatives provide quality service and support to organizations ranging in size from small and midsize local and regional companies to IT industry giants such as UNISYS, Dell, Qualxserv, Sony, & NCR, among others. In addition, SMARTECH supports large military facilities and government agencies such as the Internal Revenue Service and Social Security Administration. The management and employees of SMARTECH believe that quality is not just a buzzword, but a business philosophy. We put customer's needs first, and we work closely with all our customers to ensure that we are providing the very best service possible. SMARTECH's dedicated service professionals are led by a senior management team that collectively has over 75 years of IT service management experience.