Aoi Okumura

Aoi Okumura is an experienced Community Manager and Customer Success Manager at SmartHR, Inc., where responsibilities include managing over 50 customers ranging from small businesses to enterprises, leading biweekly internal study sessions for customer success team members, and facilitating projects to assess product adoption and advocacy. Previously, Aoi served as a Product Evangelist and Developer at Japan Business Systems, Inc., focusing on front-end development for a SaaS application, including E2E testing, bug fixing, and UI improvements. Aoi holds a bachelor's degree in English and British literature from Kumamoto Gakuen University and has additional education experience at Montana State University-Bozeman.