Connor Katz has a diverse work experience spanning across various industries. Connor most recently worked at Smartling, starting in 2018. Connor held multiple roles at Smartling, with their most recent position being a Team Lead + Senior Customer Success Manager. Prior to that, they worked as a Senior Customer Success Manager and a Customer Success Manager.
Before Smartling, Connor worked at Chute from 2015 to 2018. Connor started as an Enterprise Customer Success Manager - SMB Team Lead and was responsible for managing a portfolio of 100+ enterprise accounts. Connor achieved high revenue retention and successfully reduced customer churn. Additionally, they played a crucial role in establishing playbooks and processes, developing onboarding and training programs, and defining SLA policies.
Connor's earlier experience includes working at Vermont Systems, Inc as an Implementation & Support Specialist from 2012 to 2015, at Source Medical as a Support Specialist in 2011, at Vertek as a Sales Migration Specialist from 2007 to 2010, and at Vermont Teddy Bear Company as a Customer Service Floor Lead, where they demonstrated strong customer service skills and was quickly promoted to a leadership position.
Overall, Connor Katz has a proven track record in customer success management, with expertise in onboarding, training, support, and account management.
Connor Katz attended Saint Michael's College from 2002 to 2006, where they earned a Bachelor of Arts degree in English Literature. Prior to that, they attended Branford High School, but no specific degree or field of study information was provided.
July, 2021 - present
June, 2020
October, 2018
Customer Success Team Lead, Managed Accounts at Givebutter
Customer Success Team Lead at ZenChef
Customer Success Team Lead at DataRails
Managed Services Customer Success Team Lead For EMEA & APAC at Checkmarx
Customer Success Team Lead, Utility at Sitetracker
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