Connor Katz

Connor Katz has a diverse work experience spanning across various industries. Connor most recently worked at Smartling, starting in 2018. Connor held multiple roles at Smartling, with their most recent position being a Team Lead + Senior Customer Success Manager. Prior to that, they worked as a Senior Customer Success Manager and a Customer Success Manager.

Before Smartling, Connor worked at Chute from 2015 to 2018. Connor started as an Enterprise Customer Success Manager - SMB Team Lead and was responsible for managing a portfolio of 100+ enterprise accounts. Connor achieved high revenue retention and successfully reduced customer churn. Additionally, they played a crucial role in establishing playbooks and processes, developing onboarding and training programs, and defining SLA policies.

Connor's earlier experience includes working at Vermont Systems, Inc as an Implementation & Support Specialist from 2012 to 2015, at Source Medical as a Support Specialist in 2011, at Vertek as a Sales Migration Specialist from 2007 to 2010, and at Vermont Teddy Bear Company as a Customer Service Floor Lead, where they demonstrated strong customer service skills and was quickly promoted to a leadership position.

Overall, Connor Katz has a proven track record in customer success management, with expertise in onboarding, training, support, and account management.

Connor Katz attended Saint Michael's College from 2002 to 2006, where they earned a Bachelor of Arts degree in English Literature. Prior to that, they attended Branford High School, but no specific degree or field of study information was provided.