Ronald B.

Ronald B. is a Technical Support Engineer at Smartly.io since December 2023, bringing a wealth of experience in technical support and customer service. Previously, Ronald served as a Product Specialist at Hearsay Systems, managing customer experiences for Fortune 1000 clients and liaising between customers and engineers. Prior roles include Technical Support Specialist at Zendesk, where a diverse range of support tasks were performed across multiple products, and Senior Analyst at ADP, overseeing project management during client benefits open enrollment. Ronald's career began at Convergys, progressing from a Technical Support Representative for Microsoft XBOX to Team Captain and Mentor. Educational background includes a Full Stack Web Development Bootcamp from Zuitt and Software Development from AMA Computer Learning Center.