SmartMessage
Hakan Buyuktopcu is a highly experienced professional in the technology industry, currently serving as Senior Solution Manager at SmartMessage. Previously, Hakan held various managerial positions at companies such as Vodafone Qatar, Innova, Ericsson, Redback Networks, Nokia, NETSER, Alcatel e-Business Distribution, Turkcell Superonline, and Global One. With a background in Computer Engineering, Hakan has excelled in roles ranging from Network Engineer to Pre-sales Solution Architect, demonstrating strong expertise in solution design and implementation for a variety of telecommunications and service provider companies.
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SmartMessage
We provide a seamlessly integrated all in one omni-channel marketing solution that enables organizations to engage in relationship marketing with their target audience, customers across complex marketing mix in an efficient and cost effective way. Our clients can communicate with their target audience via e-mail, SMS, MMS, Social Media, Push Notifications, Whatsapp, Text to Speech (IVR) or any other channels they have...We provide a boutique solution through its easy integration feature and it makes campaign management much more efficient as a "centralized" solution. When integrated into the organizations’ CRM systems, SmartMessage tracks actions in many different fields such as customer interaction history, salesforce automation, lead management, marketing & campaign management, service requests and complaints management, contact center automation, social media integration, customer loyalty and constantly provides feedback in these exact fields. In organizations using SmartMessage a "Customer Oriented" structure emerges. Depending on our clients requirements, we can provide this service as an on-premise and/or on-cloud.