Jonathan Villanueva

Jonathan Villanueva is an experienced professional in technical account management with a focus on mentoring and performance development. Currently serving as Manager of Technical Account Management at Smartsheet since May 2018, Jonathan oversees a team of 13 Technical Account Managers, setting goals and providing ongoing feedback. Previous roles include Senior Technical Account Manager and Support Team Manager at Smartsheet, as well as Manager of Voice Technical Support Specialists at Intermedia, where Jonathan facilitated the growth of technical support teams. Jonathan's earlier experience includes position roles such as Tier II Escalation Engineer and Service Level Coordinator at Intermedia, Tier I NOC Engineer at Continuant, and Visual Data Specialist at Google. Jonathan holds a Bachelor's degree in Geography and Economics from the University of Washington.