Smartsheet
Sean Austin is an experienced Tier 2 Support Escalation Specialist at Smartsheet since January 2022, adept at managing escalated customer cases and contributing to technical documentation and process improvements within a fast-paced SaaS environment. Previous roles include Tier 2 Escalations Specialist at 2rbConsulting, Inc. and Army Recruiter for the US Army, where Sean enhanced recruitment outreach and mentored future soldiers. Additional military experience includes serving as a Special Electronics Device Repairer, leading technical teams, and managing complex electronic systems. Sean holds a Bachelor of Science in Information Technology from Colorado Technical University and graduated from the Microsoft Software & Systems Academy.
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Smartsheet
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Smartsheet is a software as a service application for collaboration and work management that is developed and marketed by Smartsheet Inc.