Steve Copans

Steve Copans has a diverse work experience spanning different industries. Steve currently holds the position of Principal Solutions Architect & Digital Marketing Lead at smartShift, where they manage digital marketing strategies and leads solution architecture. Prior to this role, they worked as a Solution Lead and Project Manager at the same company.

Before joining smartShift, Steve worked at Arcadia Healthcare Solutions, where they held various positions. As an Implementation Manager, they oversaw the technical implementation of Arcadia's data acquisition and reporting platform for healthcare clients. Steve also implemented a Medicaid Emergency Department utilization registry for a statewide agency. During their tenure as a Principal Consultant, Steve enabled clients to meet strict deadlines for data submission to Medicare, resulting in multi-million-dollar savings. As a Senior Consultant, they successfully managed a failing project and led a post-go-live support team. Additionally, Steve worked as a Consultant at Arcadia, reengineering clients' business processes and implementing cloud-based CRM systems.

Earlier in their career, Steve served as a Training Manager at Monster, where they managed a team of trainers and coordinated product and tools training. Steve also worked at Dell EMC as a Training Manager, overseeing the development of a training program for newly-hired Implementation Specialists, and as a Support Specialist, providing help desk services.

Prior to their roles at Monster and Dell EMC, Steve worked at Citizens Bank as a Business Systems Analyst. In this role, they developed applications to streamline loan operations and provided technical support to the Commercial Loan Operations group.

Overall, Steve Copans has a strong background in project management, solution architecture, implementation, training, and technical support across various industries.

Steve Copans earned a Bachelor of Arts (BA) degree in Psychology and a Bachelor of Arts (BA) degree in Anthropology from the University of Rhode Island between 1992 and 1996. Steve also holds certifications in CTT+ (Certified Technical Trainer) from CompTIA, Getting The Meeting - Certified Trainer from Acclivus Corporation, and Inside R3 Sales from Acclivus Corporation. The specific dates of obtaining the certifications are not provided.