SME Bank Malaysia
Nor Shazira Bidin has over nine years of experience in customer service and support roles within the banking sector. Currently serving as a Senior Executive at SME Bank Malaysia since February 2019, Nor Shazira formerly held positions at AmBank Group, where responsibilities included managing complaints, validation, and social media operations as an Executive E-Channel from December 2016 to February 2019, as well as working in the Contact Centre as a Customer Service Executive from 2014 to 2016. Nor Shazira holds a Bachelor in Administration Science with a focus on Public Administration from Universiti Teknologi MARA, completed between 2009 and 2014.
This person is not in the org chart
SME Bank Malaysia
SME Bank is one of the nation's leading Development Financial Institution (DFI) wholly-owned by the Ministry of Finance and regulated by Bank Negara Malaysia (BNM). SME Bank is fully committed in driving the nation's economic growth by providing not only financing assistance, but also development expertise to small and medium scale enterprises, allowing those businesses to prosper and grow. The Bank plays an important role in supporting the Malaysian Government’s economic and development initiatives such as the National Key Economic Areas (NKEAs) (2010-2020) and the Financial Sector Blueprint (2011-2020). Over the last decade, the Bank has progressed tremendously in its operations and also human capital developments delivered through its strategic Five-Year Transformation Plan which among others saw the Bank becoming an Islamic Principle Based DFI in 2015. Moving forward, the Bank aims to strengthen its position as the preferred financial partner for SMEs in Malaysia.